In this episode, Angie interviews Andrea Ippolito, who is the Innovator's Network Lead at the Department of Veteran Affairs. Andrea shares how human-centered design is implemented and deployed at the VA in order to create exceptional experiences for our veterans. Her examples and advice are helpful for anyone wanting to build an innovation strategy using design and systems thinking methods.
In this episode, Haley interviews Jon Kolko, the VP of Design at Blackboard and the founder of the Austin Center for Design. He is also an author of several books, including Well-Designed: How to Use Empathy to Create Products People Love, which is discussed in this episode. Jon shares his vast knowledge and experience with complexity, design, and problem solving.